Privacy Policy

This Privacy Policy describes how APC Service Canada collects, uses, and protects your personal information. We are committed to ensuring the privacy and security of your information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes your name, email address, phone number, company name, and any other information you provide when you contact us, request a service, or fill out a form on our website.
• Payment Information: When you make a payment for our services, we collect payment information such as credit card details or bank account information. This information is processed securely through our payment gateway.
• Technical Information: We collect technical information about your device and internet connection, including your IP address, browser type, operating system, and referring URLs.
• Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the time you spend on our site.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you provide information through our website, email, phone, or in person.
• Automatically: Through cookies and other tracking technologies when you visit our website.
• From Third Parties: We may receive information from third-party service providers, such as payment processors and analytics providers.

3. Use of Information

We use the information we collect for the following purposes:

• To Provide Services: To provide the UPS services you request, including preventative maintenance, emergency repairs, battery replacements, and configuration support.
• To Communicate with You: To respond to your inquiries, provide customer support, and send you updates and notifications about our services.
• To Process Payments: To process payments for our services and manage your account.
• To Improve Our Website and Services: To analyze usage data and feedback to improve the functionality and content of our website and services.
• To Market Our Services: To send you promotional materials and offers about our services, where permitted by law.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Sharing of Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
• Business Partners: We may share information with business partners who offer complementary services or products.
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption to protect sensitive data during transmission and storage.
• Access Controls: Limiting access to personal information to authorized personnel only.
• Security Audits: Conducting regular security audits to identify and address vulnerabilities.
• Secure Payment Processing: Using secure payment gateways to process payment information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, and resolving disputes. When we no longer need your information, we securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

• To Analyze Website Traffic: To understand how users interact with our website and improve its performance.
• To Personalize Your Experience: To remember your preferences and provide you with a more personalized experience.
• To Target Advertising: To display relevant advertisements to you on our website and other websites.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

APC Service Canada
Montreal, Canada
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for trusting APC Service Canada with your personal information.