Enterprise modular UPS — legacy & current

APC Symmetra —
Service, Batteries & Replacement Canada

Q: Is the Symmetra LX still serviceable after end of sale?

Yes. End of sale means APC no longer sells new units, but battery modules (SYBT5), intelligence modules, and NMC cards remain available. Many Symmetra LX systems will remain in active service for another 5 to 10 years with proper maintenance.

Q: Should I replace my Symmetra or keep maintaining it?

If the Symmetra is under 10 years old with batteries, fans, and capacitors in good condition, ongoing maintenance is usually more cost-effective. If approaching 15+ years, migration to Galaxy VS, VX, or Smart-UPS SRT may be the better investment.

Q: What replaces the Symmetra LX?

For loads under 10 kVA, the Smart-UPS SRT series is the direct replacement. For loads above 10 kVA, the Galaxy VS provides modular architecture similar to Symmetra with higher efficiency.

Q: My Symmetra PX shows an NMC communication error. What happened?

The NMC2 reached end of life in October 2023. The card must be replaced with the NMC3 (AP9641), which also addresses TLStorm security vulnerabilities.

Q: Can you service Symmetra systems in government secure facilities?

Yes. Active federal contracts are held and technicians undergo security clearance processes. Many Canadian federal government data centres still run Symmetra PX and LX systems.

The Symmetra family is APC’s enterprise modular UPS platform, deployed in Canadian data centres, hospitals, and federal government facilities since the late 1990s. Whether you need battery modules for an existing Symmetra LX or are evaluating a migration to Galaxy VS/VX, we quote parts, service, and replacement paths — all from one Canadian source.

Request a Quote See Models & Status

APC Service Canada is an independent service provider — not affiliated with APC by Schneider Electric®

⚠️ EOSL notice: APC Symmetra LX reached end of sale in December 2024. APC Symmetra PX 250/500 reached end of sale in September 2025, with service support until 2035. The NMC2 network management card for Symmetra PX reached end of life in October 2023 — NMC3 upgrade is required for continued network monitoring. If you operate any Symmetra system, contact us for a lifecycle assessment: info@apcservicecanada.com

Symmetra Product Lines

Two generations — both still serviceable

Click any “Quote” link to pre-fill your email for that specific Symmetra model.

Symmetra LX

Modular • 4–16 kVA • End of sale Dec 2024

Form factor: Tower & rack (8/12/16 kVA configs)

Topology: Online double-conversion, modular

Battery modules: SYBT5 (hot-swap modular)

Status: End of sale — service still available

The Symmetra LX was the enterprise standard for Canadian server rooms from 2003 to 2024. Modular architecture with hot-swappable battery and power modules. Thousands of units remain in active service.

SYBT5 battery module replacement (hot-swap, no downtime)
Intelligence module (IM) diagnostics and replacement
NMC2 → NMC3 upgrade path
Migration analysis: Symmetra LX → Smart-UPS SRT or Galaxy VS

Quote Symmetra LX service →

Symmetra PX

Scalable • 10–500 kVA • Three-phase

Form factor: Scalable frame (10–100 kW & 250/500 kW)

Topology: Online double-conversion, modular, N+1

Battery modules: SYBTU1-PLP, SYBT4 (model-dependent)

Status: PX 250/500 end of sale Sept 2025 — service until 2035

The Symmetra PX is deployed in Canadian data centres, hospitals, and federal government secure facilities. The 10–100 kW 208V version remains current but aging. The 250/500 kW version reached end of sale September 2025.

Battery module replacement (hot-swap on N+1 configurations)
Power module diagnostics, fan replacement, capacitor testing
NMC2 EOL (Oct 2023) — NMC3 AP9641 upgrade required
Migration analysis: Symmetra PX → Galaxy VS or Galaxy VX

Quote Symmetra PX service →

Symmetra RM

Legacy • 2–12 kVA • Long discontinued

Status: Discontinued — batteries and parts still available

The Symmetra RM preceded the LX. Still found in older Canadian government and university installations. Battery modules (RBC12, RBC26, RBC27) remain available.

Quote RM batteries →

Symmetra MW

Legacy • 400–1600 kVA • Being superseded

Status: Being superseded by Galaxy VX / VXL

The Symmetra MW was APC’s large-capacity data centre UPS. Limited Canadian installations exist in large enterprise and colocation data centres.

Quote MW assessment →

Request a Quote

Symmetra service, batteries, or replacement planning

Tell us your Symmetra model and what you need. Quote back within one business day.

Symmetra Quote Request

Battery modules, power modules, NMC upgrades, or full migration assessment. We service all Symmetra generations across Canada.

Include in your email:

What you need: battery modules / power or IM parts / on-site service / migration assessment
Symmetra model & serial (e.g. Symmetra LX 8kVA, SN: AS1234567890)
Location (city or postal code)
Battery age, alarm codes, NMC status, migration timeline

✉ Email Symmetra Quote ☎ Call 1 (438) 881-3363

Or email directly: info@apcservicecanada.com · Quote back within 1 business day

FAQ

Symmetra lifecycle questions

Is the Symmetra LX still serviceable after end of sale? ▼

Yes. End of sale means APC no longer sells new Symmetra LX units, but battery modules (SYBT5), intelligence modules, and NMC cards remain available. We stock these parts and service Symmetra LX systems across Canada. Many will remain in active service for another 5–10 years with proper maintenance.

Should I replace my Symmetra or keep maintaining it? ▼

It depends on your remaining useful life and total cost of ownership. If your Symmetra is under 10 years old, the batteries, fans, and capacitors are in good condition, and your load hasn’t outgrown the frame, ongoing maintenance is usually more cost-effective. If it’s approaching 15+ years, components become harder to source and a migration to Galaxy VS, VX, or Smart-UPS SRT may be the better investment. We provide a written cost-benefit comparison for your specific unit.

What replaces the Symmetra LX? ▼

For loads under 10 kVA, the Smart-UPS SRT series (online double-conversion) is the direct replacement. For loads above 10 kVA, the Galaxy VS (10–150 kW) provides modular architecture similar to Symmetra with significantly higher efficiency and a smaller footprint.

My Symmetra PX shows an NMC communication error — what happened? ▼

The NMC2 (AP9630/9631) reached end of life in October 2023. If your card firmware is outdated or the card has failed, it must be replaced with the NMC3 (AP9641). This also addresses the critical TLStorm security vulnerabilities (CVE-2022-22806). We carry NMC3 cards in stock for same-day quoting.

Can you service Symmetra systems in government secure facilities? ▼

Yes. We hold active federal contracts and our technicians undergo security clearance processes as required. Many Canadian federal government data centres still run Symmetra PX and LX systems — we service these regularly under standing offer agreements.

Need Symmetra service or a migration plan?

Send your model, serial, and situation. We’ll quote parts, service, or a replacement comparison — whichever makes the most financial sense for your facility.

Go to Quote Section Email info@apcservicecanada.com

APC Service Canada is an independent service provider. Not affiliated with APC by Schneider Electric®. All APC trademarks, including Symmetra™, remain property of Schneider Electric.

APC Symmetra —Service, Batteries & Replacement Canada